Effective Date: October 16, 2025
At Silver Premium (silverpremium.ae), we are committed to protecting your privacy in accordance with the UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By accessing or using our site, you consent to the practices described herein. If you do not agree, please do not use our services.
1. Information We Collect
We collect personal data you provide voluntarily, such as:
- Contact Information: Name, email address, phone number, and address when you fill out forms, book consultations, or subscribe to newsletters.
- Business Details: Information related to your business setup inquiries, such as company type, visa preferences, or cost estimates.
- Usage Data: Automatically collected via cookies and analytics tools, including IP address, browser type, pages visited, and time spent on the site.
- Other Data: Any additional information you share during consultations or via uploads (e.g., documents for review).
We do not collect sensitive personal data unless necessary for services (e.g., health info for visa medicals), and only with your explicit consent.
2. How We Use Your Information
Your data helps us:
- Provide and improve our services, such as cost estimates, consultations, and business setup guides.
- Respond to inquiries and communicate updates (e.g., newsletters on UAE regulations).
- Analyze site usage for better user experience and compliance with PDPL.
- Comply with legal obligations, like anti-money laundering checks.
We process data based on your consent, contractual necessity, or legitimate interests (e.g., site security).
3. Sharing Your Information
We may share data with:
- Service providers (e.g., hosting like AEserver, analytics tools like Google Analytics) under strict confidentiality.
- UAE authorities if required by law (e.g., for visa processing).
- Affiliates or partners for joint services.
We do not sell your data. International transfers (if any) comply with PDPL safeguards.
4. Your Rights
Under PDPL, you have the right to:
- Access, correct, or delete your data.
- Object to or restrict processing.
- Withdraw consent (where applicable).
- Lodge a complaint with the UAE Data Office.
To exercise these, contact us at [email protected]. We respond within 30 days.
5. Data Security
We use industry-standard measures like encryption, firewalls, and secure servers to protect your data. However, no system is infallible; we notify you of breaches as required by law.
6. Cookies and Tracking
We use cookies for functionality and analytics. You can manage preferences via your browser. For details, see our Cookie Policy.
7. Children’s Privacy
Our site is not for children under 18; we do not knowingly collect their data.
8. Changes to This Policy
We may update this policy; changes are posted here with the effective date. Continued use constitutes acceptance.
9. Contact Us
For questions, email us or use our contact form.
This policy is governed by UAE law.